Most books are refundable but must be returned:
- with the original receipt
- within 10 business days of purchase
- in complete, unused & unmarked condition
- in its original packaging (including shrink-wrap, if applicable)
There are no refunds on textbooks (hardcover and electronic versions) bought during exam or testing periods.
There will be no refunds or exchanges after the last day of class. All returns are at the final discretion of the store personnel. We will exchange items that are deemed defective. Refunds will be issued in the same tender as the original payment. New textbooks ordered online can be returned for a refund via mail or in person.
Please contact the campus store prior to returning any products purchased online to determine credit eligibility.
If mailing the book back to us, please include your original receipt, along with your order confirmation printed out. Once we receive the items back and has been approved for a refund, you will receive an email confirmation.
Return Mailing Address
Attention: E-Commerce Returns
2000 Simcoe Street North
Oshawa, Ontario Canada
Much of our textbook return policy is dictated by policies of the textbook publishers. If one of these policies is affecting your return and is beyond our control, we will happily provide you with the publisher's phone number.
Clothing may be exchanged or returned for a refund with 10 days of purchase provided that it is accompanied by the original bill of sale and has not been worn.
No Refunds/Exchanges on:
- Custom Publications
- Course Kits
- Special Order Items
- Sale & Discounted Items
- Computer Software/Peripherals
- Calculators and Electronic Items
- Lab Supplies, Including Dental Kits
For more information please contact the Campus Store at 905-721-3026 or email email@example.com